Refunds
Refund Policy
How refund requests for Legend life-credit purchases are handled. Last updated August 8, 2026. Paid checkout is not yet active.
Paddle handles refunds
Paddle is the Merchant of Record for paid Legend orders. Refund and payment-dispute requests must be submitted through Paddle’s buyer support at paddle.net. We do not send refunds outside Paddle’s order process.
Request window
You may ask Paddle to review a refund request within 14 days of a transaction. A request is not an automatic guarantee. Paddle reviews eligibility under its policy, applicable law, the reason for the request, and whether the purchased digital credits have been used.
Unused and consumed credits
Unused purchased life credits may be considered for refund within the request window. A credit is consumed when it reserves a new run. Consumed credits are generally nonrefundable once the run has been made available, except where required by law or where there is a duplicate charge, erroneous charge, technical non-delivery, or material failure of the purchased product.
Effect of a refund
When a transaction is refunded, the corresponding unused credits are removed. If associated access must be suspended while fraud, abuse, a chargeback, or a payment reversal is investigated, the account ledger will retain an auditable record of the adjustment.
Mandatory rights
Nothing in this policy limits consumer rights that cannot legally be waived. Regional withdrawal rights and exceptions for digital content may apply. Paddle’s buyer terms and the version of its refund policy in force for your transaction govern the payment relationship.
Questions
For a payment request, use Paddle buyer support. For questions about how a credit or run was fulfilled, email [email protected].